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Artificial Intelligence in Knowledge Management: Emerging Applications and Trends

DOI: https://doi.org/10.57017/SERITHA.2024.KM-ETE.ch1
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Author(s):
Abstract:

Knowledge management is increasingly oriented towards digital content management thanks to the newest development in the technology of data generation, data management and visualisation, particularly in business analytics. The development of artificial intelligence, especially of so-called machine learning, deep learning and neural networks, has significantly enhanced algorithmic capabilities to replicate human functions, reshaping key aspects of knowledge management. This chapter explores the impact of these technological trends on knowledge management, outlining areas where artificial intelligence is currently applied. Specific examples of artificial intelligence applications within each domain of knowledge management are also discussed.


Keywords: knowledge management; artificial intelligence; machine learning; deep learning.

JEL Classification: Z11.


Cite this chapter:

Arsenijević, J., & Arsenijević, D. (2024). Artificial Intelligence in Knowledge Management: Emerging Applications and Trends. In: Knowledge Management in Economy, Technology and Education, N. Perić, and O. Arsenijević(Eds.) (pp. 3-25). Book Serie Socio-Economics, Research, Innovation and Technologies (SERITHA). RITHA Publishing. https://doi.org/10.57017/SERITHA.2024.KM-ETE.ch1


Chapter’s history: 

Received 23rd of September, 2023; Revised 27th of October, 2023; Accepted for publication 19th of December, 2023; Published 30th of June, 2024. 


About the Author(s)

Jasmina Arsenijević was born in 1980 in Belgrade. She gained a bachelor degree at the Faculty of Management, University of the Academy of Economics in Novi Sad in 2004 and masters’ degree in 2006. She defended her first PhD thesis in 2008 at the Faculty of Business Management in Novi Sad, University Braća Karić, in of field of management and business and the second in 2020 at the Faculty of Political Sciences, University of Belgrade in Serbia, in a field of culturology. During her post-graduate studies, she received a scholarship for young talents from the Republic Institute for the Labour Market of the Republic of Serbia. From October 2008 until now, she has been working as a college professor at the Preschool Teacher Training College in Kikinda, Serbia. He had also been working on the University of the Academy of Economics in Novi Sad, the University Braća Karić in Novi Sad and the International University in Novi Pazar.
Dejan Arsenijević was born in 1966 in Belgrade, Serbia. He completed his basic academic studies in 1994 at the Faculty of Technical Sciences, University of Novi Sad, and received Mrs. degree at the same faculty in 1999. He defended his PhD thesis “Integration of the Internet of Things in University Campuses” at the University of Novi Sad in Serbia in 2019. He worked at the Institute for Industrial Systems of the Faculty of Technical Sciences in Novi Sad, at the Faculty of Business Management of University Braća Karić in Novi Sad, and at the Faculty of Management in Novi Sad. During his career, he achieved various results in the field of scientific and professional work: a large number of software applications of various purposes and published over 20 scientific and professional papers in the field of informatics and product development.
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